01What these terms cover — and what they do not
These terms govern your use of stellaimplementation.com and the free materials we publish on it: the front-door pass, the Title II reference pages, and anything else we hand out without charging for it.
They are not the contract for paid work. Every engagement — the AI Operations Audit, an implementation, managed operations — is governed by a separate written agreement signed by both of us. Where that agreement says something different from this page, the signed agreement controls. Nothing on a public web page can quietly amend a contract you signed.
By using this site you accept these terms. If you do not, the remedy is straightforward: stop using the site.
02Who may use this site
This site is for businesses and public agencies. You must be 18 or older to submit a form. If you submit information on behalf of an organization, you are telling us you have the authority to do that — including the authority to ask us to look at that organization's public presence.
Give us accurate information. We scope and price work from what you tell us, and a wrong location count produces a wrong number for both of us.
03The free materials, and what they are worth
We publish a free front-door pass and a set of Title II reference pages. They are useful and they are honest, and they are also free, which means they come with limits worth stating out loud:
- They are informational. They are not a professional opinion about your specific organization.
- They are a starting point, deliberately covering what you could find yourself with time and patience. We are saving you the time, not doing the paid work for nothing.
- They come with no service commitment. No response deadline, no revision, no support.
Take them, use them, and if they tell you nothing is wrong, that is a real answer and you owe us nothing.
04Not legal advice, and not a compliance guarantee
This is the most important section on the page, so it is stated without hedging.
We are not a law firm and nothing we publish or deliver is legal advice. Our Title II pages describe a federal rule and its deadlines as we read them. They are not a legal opinion about your obligations, your compliance date, or your exposure. Confirm those with your own counsel.
We do not warrant that any website, system, or organization is or will be compliant with the Americans with Disabilities Act, Section 508, WCAG at any level, any state accessibility statute, or any other law. Accessibility conformance is a moving target assessed against evolving standards by many hands, and no vendor can honestly promise it as an outcome. What we can do is find specific defects, document them with evidence, and tell you what fixing them takes. That is what we sell.
Anyone who tells you they can guarantee your compliance is either misunderstanding the standard or hoping you do.
05Findings are dated observations, not permanent facts
The entire subject of our work changes without warning. AI engines update their models and their sources. Listings get edited. Competitors publish pages. A finding we record on a Tuesday can be different on Friday, and that instability is the reason the work exists.
So: every finding we deliver is a dated observation of what a specific source said at a specific time, captured with evidence. It is not a claim about what that source will say next month, and re-running the same query later may produce something different. Where a deliverable includes a re-test, the re-test is a second dated observation, not a warranty on the first.
06No results are promised
We do not promise revenue, rankings, lead volume, call volume, close rates, or a return on what you spend with us. We will show you the arithmetic behind a number and we will show you our own results and our clients' where we have permission — and none of that is a projection of yours. Any number on this site that you can change with a slider is a model of your inputs, not a forecast.
07What an engagement needs from you
Stated here because it is the most common reason work stalls:
- Accurate scope information — the real location count, the real entity, the real population served.
- Access you actually have the right to grant. If you give us credentials to a listing profile, an analytics account, or a phone system, you are confirming you are permitted to do that. We are not in a position to verify it and we rely on you.
- A decision-maker who answers. Fixed-scope work runs on a clock and the clock does not care whose calendar is full.
08Who owns what
What stays ours
Our methods, our audit structure, our templates, checklists, scoring approaches, this site and everything on it, and the Stella Implementation name and mark. Using the site does not transfer any of it. Do not copy, scrape, republish, or resell the contents of this site, and do not use our name or mark to suggest a relationship that does not exist.
What becomes yours
The deliverable from a paid engagement is yours. The findings document, the evidence, the routing map, the scope — you own that record and you keep it whether or not you hire us for anything afterwards. You may share it with your own staff, your counsel, your board, or another vendor. We do not hold a client's own findings hostage to the next engagement, and the signed agreement says so too.
What we may say about the work
Nothing, without asking. We do not name a client, quote a client, or publish a client's numbers as a case study without their separate written permission, requested after the work rather than buried in the engagement terms.
09Third parties, platforms, and links
We name platforms, engines, and standards throughout this site because you cannot describe this work without naming them. Naming a company is not a claim of affiliation, partnership, endorsement, or authorization by that company, in either direction. All trademarks belong to their owners.
Links to other sites are for reference. We do not control what is on the other end of them and we are not responsible for it.
10Email you get from us
Give us your address on a form and we may email you about the work we do. Every message has an unsubscribe link and we honour it immediately. If you would rather have the front-door pass and nothing else, say so in the form or reply to the first email and we will mark it.
We do not sell or rent your address. See the Privacy Policy.
11Disclaimers and limitation of liability
The plain-language version first: this site is provided as it is, we cannot promise it is error-free or always up, and if something here causes you a loss, what you can recover from us is limited.
The version our insurer would want:
This site and the free materials are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.
To the fullest extent permitted by law, Stella Implementation LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of your use of this site or the free materials — even if we were told such damages were possible.
Our total liability arising out of this site and the free materials will not exceed one hundred US dollars ($100). Liability arising out of a paid engagement is governed by the signed agreement for that engagement, not by this page.
Nothing here limits liability that cannot be limited by law, including for fraud or willful misconduct.
12Indemnity
If you give us access to a system you did not have the right to grant, or you give us information that is not yours to give, and someone brings a claim against us because of it, you agree to defend and indemnify us against that claim. This is narrow on purpose: it covers what you represented to us, not the quality of our work.
13Public agencies: what this page cannot do
We work with cities, counties, districts, and state agencies, and public buyers operate under rules that a vendor's web page does not override. So, explicitly:
- Nothing on this page waives sovereign immunity or any statutory limitation of liability available to a public entity, including under section 768.28, Florida Statutes.
- Where a public entity engages us, that entity's own contract terms, purchase order conditions, and procurement rules control, and they supersede these terms and any of our standard forms to the extent they conflict.
- We understand that agreements with public entities, and often the correspondence leading to them, are public records. We do not ask a public client to treat our pricing or our documents as confidential when their law says otherwise.
14Governing law and where disputes go
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The courts located in Broward County, Florida have exclusive jurisdiction over any dispute arising from this site or the free materials, and you consent to venue there — except where you are a public entity, in which case section 13 applies and venue follows your own requirements.
Before anyone files anything, email us. Most of what turns into a dispute is a misunderstanding that survived because nobody picked up the phone.
15Changes to these terms
We may update these terms. The date at the top changes when we do, and the version in effect when you used the site is the one that applies to that use. Material changes affecting an active engagement do not take effect through this page at all — those require an amendment to the signed agreement.
16Contact
Stella Implementation LLC
7901 4th St N, STE 300
St. Petersburg, Florida 33702
[email protected]
Questions about these terms go to the same address as everything else.